How can we help?
Questions about a tool, an order or a partnership. A real person replies within one business day.
Before you
write to us
How do I make a warranty claim?
Every MAGPIE tool comes with a 1-year warranty. Choose "Warranty & repair" above, add your order number and where you bought it, and describe the issue. A photo or short video helps us resolve it faster.
Where is my order?
Your order confirmation email includes a tracking link once the package ships. If the tracking has not updated in a few days, send us your order number and we will look into it.
Can I return a product?
Yes, within 30 days of delivery. For change-of-mind returns we send a prepaid label and deduct a flat $10 return shipping fee. Returns for a manufacturing defect are free. See our return policy for the steps.
Where can I find the manual?
Manuals and setup guides for QUBE, SABER, SABER X and VADER are in our Product Guide & Support Hub.