Return & Refund Policy

1. Return conditions

Magpie Industry Inc. ("MAGPIE") accepts returns and exchanges within 30 calendar days of the delivery date when:

• the product is in new condition, with all parts and accessories;
• it is returned in its original packaging;
• it was purchased from the official MAGPIE online store at magpietech.us for your own use.

For change-of-mind returns, we provide a prepaid return label and deduct a flat $10 return shipping fee from your refund. Original shipping charges, if any, are not refundable.

2. Defective items

• Within 30 calendar days of delivery, you can choose a refund or a replacement for a product with a manufacturing defect.
• After 30 days and up to one year, we replace the defective product under our 1-year warranty.
• Returns for a manufacturing defect are free. We provide a prepaid return label and no return shipping fee is charged.
• Please send a photo or video that clearly shows the defect. Without it, we may not be able to accept the return.

3. How to return an item

• Email info@magpietech.us or use our contact page with your order number, the item you want to return, a photo of the item and the reason for the return.
• If your request is eligible, we email you a prepaid return label for returns within the US. For returns from other countries, we send you shipping instructions.
• Please ship your return within 14 calendar days of your return request.
• If you ship the return yourself, use a trackable method and send us the carrier name and tracking number. Without tracking, we may not be able to accept a return that is lost in transit.

Please do not send your return to the address on your package, and do not refuse a delivery, without confirming with us first. It may not be our return address and can delay your refund.

4. Where to send it

We have warehouses in several countries, and the return address depends on where you are:

• United States and Canada: our US warehouse
• Europe: our European warehouse
• All other countries: our warehouse in South Korea

We will send you the exact address with your return instructions.

5. Returned to sender

If the local post office or customs returns your package to us, we will arrange reshipment and no refund will be issued. If the package was returned because of one of the reasons below, a reshipping fee and a return fee will be charged, depending on the destination country:

• the shipping address was wrong or incomplete;
• the contact information was invalid;
• there was no reply to our notification emails;
• the package was refused, or taxes or customs clearance were not completed;
• the package was not collected by the deadline.

6. Refunds

Once we receive and inspect your return, we issue the refund to your original payment method, minus the $10 return shipping fee for change-of-mind returns and any original shipping charges. Returns for a manufacturing defect are refunded in full.

Depending on your payment method and bank, it can take up to 14 business days for the refund to appear. We may update this policy from time to time, for example when the law changes.

7. Contact us